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FAQs and Troubleshooting

FAQs and Troubleshooting

A regularly curated list of the most commonly asked questions about DigiQuatics

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34 articles in this collection
Written by Josh

Making Users Active/Inactive in bulk

Make bulk changes to employee active status
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Written by Josh
Updated over a week ago

Understanding the Sentiment Analysis feature (Shift Reports Module)

(Admin Only)
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Written by Josh
Updated over a week ago

How to use and track Shift Statuses

Build and track Shift Statuses
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Written by Josh
Updated over a week ago

Not receiving Emails from DigiQuatics?

Helpful tips when you are not receiving emails from DigiQuatics
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Written by Josh
Updated over a week ago

Troubleshooting Sub Requests

Learn how to best process staff Sub Requests
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Written by Josh
Updated over a week ago

Using Imperial vs Metric units of measurement

How to set the global unit of measurement for your account
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Written by Josh
Updated over a week ago

Why can't I see certain modules?

Not seeing certain modules in Digiquatics? Here's why...
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Written by Josh
Updated over a week ago

Getting Started with the In-Service Module

Set up and track In-Service training
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Written by Josh
Updated over a week ago

Reset Password

Reset your password on DigiQuatics
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Written by Josh
Updated over a week ago

How to lock Employee Availability

Toggle Employee Availabilities On/Off
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Written by Josh
Updated over a week ago

How to view Employee Availability History

Check the Availability History provided by employees
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Written by Josh
Updated over a week ago

How to Add/Edit a Favorite Shift

Add, Edit or Delete a Favorite Shift
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Written by Josh
Updated over a week ago

How to enable Admin/SuperAdmin access to Staff members

Enable Admin or SuperAdmin access to any of your staff members or employees.
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Written by Josh
Updated over a week ago

How to submit a Maintenance Issue Report

Submit and Assign a Maintenance Issue Report
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Updated over a week ago

How to send out new/returning employee invitations

Send your new or returning employees invitations to join DigiQuatics
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Updated over a week ago

How to set up Chemical Records

Choose the Chemicals used at your pool, adjust alert settings, and even customize your form with pool specific data.
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Updated over a week ago

How To Add and How to Edit Positions

Need to add a new staff position to your account profile or make changes? Read on to learn some tips and tricks for position management
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Written by Josh
Updated over a week ago

How To Add/Edit Locations, Pools, Slides, Groups, and Primary Locations

Add or edit a new or existing location or pool; learn about grouping locations and primary locations as well
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Written by Josh
Updated over a week ago

Trouble Logging In

Having Trouble logging in? Follow these steps for help or resetting your password.
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Updated over a week ago

How do I view my schedule?

Viewing your schedule in DigiQuatics is quick & easy!
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Updated over a week ago

Getting Started with Staff Scheduling

Easily schedule your pool staff around their time off requests and availabilities.
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Updated over a week ago

How do I request time off?

Follow these quick steps to request time off outside of your regular availability (such as for vacation or camp).
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Updated over a week ago

How do I edit my availability?

If you've already added your availability but need to make a change, you can easily edit your availability.
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Written by Josh
Updated over a week ago

How do I add and edit my availability?

Adding and updating your availability or making changes is quick and easy in DigiQuatics!
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Written by Josh
Updated over a week ago

Times are showing up incorrectly or in the wrong time zone!

Back from vacation? Maybe daylight savings time just happened? If your times are off by a couple hours, here's what to do next.
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Written by Josh
Updated over a week ago

I can't find an employee

Employees appear to be "missing" sometimes in DigiQuatics. Here's a couple places to look before you start worrying they are gone!
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Written by Josh
Updated over a week ago

I can't add an employee

Email is already registered with another DigiQuatics account
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Updated over a week ago

Can I export employee or account data in DigiQuatics?

Can I export user or company data in DigiQuatics?
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Updated over a week ago

Why are my reports emailed to me?

Learn why your DigiQuatics exports are emailed rather than generating a desktop link?
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Updated over a week ago

How much data does DigiQuatics use?

Will DigiQuatics use a lot of data on my cell phone plan?
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Updated over a week ago

My organization does not allow employees to use their cell phones. What can I do?

Staff using cell phones or mobile devices on site.
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Updated over a week ago

Do I have access to my data during the off-season?

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Updated over a week ago

How long does implementation take?

Is it time consuming or challenging to implement DigiQuatics?
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Updated over a week ago
Technology

Is there an app for DigiQuatics?

Is there an iOS or Android app for DigiQuatics that I can download to my mobile or tablet device.
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Written by Josh
Updated over a week ago