FAQs and Troubleshooting

A regularly curated list of the most commonly asked questions about DigiQuatics

35 articles in this collection
Written by Josh

Making Users Active/Inactive in bulk

Make bulk changes to employee active status

Written by Josh
Updated over a week ago

How to use and track Shift Statuses

Build and track Shift Statuses

Written by Josh
Updated over a week ago

Not receiving Emails from DigiQuatics?

Helpful tips when you are not receiving emails from DigiQuatics

Written by Josh
Updated over a week ago

Troubleshooting Sub Requests

Learn how to best process staff Sub Requests

Written by Josh
Updated over a week ago

Using Imperial vs Metric units of measurement

How to set the global unit of measurement for your account

Written by Josh
Updated over a week ago

Why can't I see certain modules?

Not seeing certain modules in Digiquatics? Here's why...

Written by Josh
Updated over a week ago

Getting Started with the In-Service Module

Set up and track In-Service training

Written by Josh
Updated over a week ago

Reset Password

Reset your password on DigiQuatics

Written by Josh
Updated over a week ago

Understanding Access Roles: SuperAdmin, Admin and Scheduling Modify Access

Understanding how to assign SuperAdmin, Admin and Scheduling Modify Access

Written by Josh
Updated over a week ago

How to lock Employee Availability

Toggle Employee Availabilities On/Off

Written by Josh
Updated over a week ago

How to view Employee Availability History

Check the Availability History provided by employees

Written by Josh
Updated over a week ago

How to Add/Edit a Favorite Shift

Add, Edit or Delete a Favorite Shift

Written by Josh
Updated over a week ago

How to enable Admin/SuperAdmin access to Staff members

Enable Admin or SuperAdmin access to any of your staff members or employees.

Written by Josh
Updated over a week ago

How to submit a Maintenance Issue Report

Submit and Assign a Maintenance Issue Report

Written by Josh
Updated over a week ago

How to send out new/returning employee invitations

Send your new or returning employees invitations to join DigiQuatics

Written by Josh
Updated over a week ago

How to set up Chemical Records

Choose the Chemicals used at your pool, adjust alert settings, and even customize your form with pool specific data.

Written by Josh
Updated over a week ago

How To Add and How to Edit Positions

Need to add a new staff position to your account profile or make changes? Read on to learn some tips and tricks for position management

Written by Josh
Updated over a week ago

How To Add/Edit Locations, Pools, Slides, Groups, and Primary Locations

Add or edit a new or existing location or pool; learn about grouping locations and primary locations as well

Written by Josh
Updated over a week ago

Trouble Logging In

Having Trouble logging in? Follow these steps for help or resetting your password.

Written by Josh
Updated over a week ago

How do I view my schedule?

Viewing your schedule in DigiQuatics is quick & easy!

Written by Josh
Updated over a week ago

Getting Started with Staff Scheduling

Easily schedule your pool staff around their time off requests and availabilities.

Written by Josh
Updated over a week ago

How do I request time off?

Follow these quick steps to request time off outside of your regular availability (such as for vacation or camp).

Written by Josh
Updated over a week ago

How do I edit my availability?

If you've already added your availability but need to make a change, you can easily edit your availability.

Written by Josh
Updated over a week ago

How do I add and edit my availability?

Adding and updating your availability or making changes is quick and easy in DigiQuatics!

Written by Josh
Updated over a week ago

Times are showing up incorrectly or in the wrong time zone!

Back from vacation? Maybe daylight savings time just happened? If your times are off by a couple hours, here's what to do next.

Written by Josh
Updated over a week ago

I can't find an employee

Employees appear to be "missing" sometimes in DigiQuatics. Here's a couple places to look before you start worrying they are gone!

Written by Josh
Updated over a week ago

I can't add an employee

Email is already registered with another DigiQuatics account

Written by Josh
Updated over a week ago

Can I export employee or account data in DigiQuatics?

Can I export user or company data in DigiQuatics?

Written by Josh
Updated over a week ago

Why are my reports emailed to me?

Learn why your DigiQuatics exports are emailed rather than generating a desktop link?

Written by Josh
Updated over a week ago

How much data does DigiQuatics use?

Will DigiQuatics use a lot of data on my cell phone plan?

Written by Josh
Updated over a week ago

My organization does not allow employees to use their cell phones. What can I do?

Staff using cell phones or mobile devices on site.

Written by Josh
Updated over a week ago

Do I have access to my data during the off-season?

Written by Josh
Updated over a week ago

How long does implementation take?

Is it time consuming or challenging to implement DigiQuatics?

Written by Josh
Updated over a week ago

Technology

DigiQuatics System Requirements

Written by Josh
Updated over a week ago

Is there an app for DigiQuatics?

Is there an iOS or Android app for DigiQuatics that I can download to my mobile or tablet device.

Written by Josh
Updated over a week ago