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FAQs and Troubleshooting
FAQs and Troubleshooting
A regularly curated list of the most commonly asked questions about DigiQuatics
31 articles in this collection
Written by
Josh,
Michael Pierce,
and
Scott
Not receiving Emails from DigiQuatics?
Helpful tips when you are not receiving emails from DigiQuatics
Written by
Scott
Updated over a week ago
Troubleshooting Sub Requests
Learn how to best process staff Sub Requests
Written by
Scott
Updated over a week ago
Change your Unit of Measurement
How to set the global unit of measurement for your account
Written by
Scott
Updated over a week ago
Getting Started with the In-Service Module
Set up and track In-Service training
Written by
Scott
Updated over a week ago
Reset Password
Reset your password on DigiQuatics
Written by
Scott
Updated over a week ago
How to lock Employee Availability
Toggle Employee Availabilities On/Off
Written by
Scott
Updated over a week ago
How to view Employee Availability History
Check the Availability History provided by employees
Written by
Scott
Updated over a week ago
How to Add/Edit a Favorite Shift
Add, Edit or Delete a Favorite Shift
Written by
Scott
Updated over a week ago
How to submit a Maintenance Issue Report
Submit a maintenance issue report
Written by
Scott
Updated over a week ago
How to enable Admin/SuperAdmin access to Staff members
Enable Admin or SuperAdmin access to any of your staff members or employees.
Written by
Scott
Updated over a week ago
How to send out new/returning employee invitations
Send your new or returning employees invitations to join DigiQuatics
Written by
Scott
Updated over a week ago
How to set up Chemical Records
Choose the Chemicals used at your pool, adjust alert settings, and even customize your form with pool specific data.
Written by
Scott
Updated over a week ago
How To Add Positions
Add a new staff position to your account profile
Written by
Scott
Updated over a week ago
How To Add Locations
Add a new facility or location to your profile
Written by
Scott
Updated over a week ago
Trouble Logging In
Having Trouble logging in? Follow these steps for help or resetting your password.
Written by
Scott
Updated over a week ago
How do I view my schedule?
Viewing your schedule in DigiQuatics is quick & easy!
Written by
Josh
Updated over a week ago
Getting Started with Staff Scheduling
Easily schedule your pool staff around their time off requests and availabilities.
Written by
Josh
Updated over a week ago
How do I request time off?
Follow these quick steps to request time off outside of your regular availability (such as for vacation or camp).
Written by
Josh
Updated over a week ago
How do I edit my availability?
If you've already added your availability but need to make a change, you can easily edit your availability.
Written by
Josh
Updated over a week ago
How do I add and edit my availability?
Adding and updating your availability or making changes is quick and easy in DigiQuatics!
Written by
Josh
Updated over a week ago
Times are showing up incorrectly or in the wrong time zone!
Back from vacation? Maybe daylight savings time just happened? If your times are off by a couple hours, here's what to do next.
Written by
Josh
Updated over a week ago
I can't find an employee
Employees appear to be "missing" sometimes in DigiQuatics. Here's a couple places to look before you start worrying they are gone!
Written by
Josh
Updated over a week ago
Email is already taken.
Email is already registered with another DigiQuatics account
Written by
Michael Pierce
Updated over a week ago
Why am I not receiving emails from DigiQuatics?
I am unable to get emails from DigiQuatics
Written by
Michael Pierce
Updated over a week ago
Can I export employee or account data in DigiQuatics?
Can I export user or company data in DigiQuatics?
Written by
Michael Pierce
Updated over a week ago
Why are my reports emailed to me?
Learn why your DigiQuatics exports are emailed rather than generating a desktop link?
Written by
Josh
Updated over a week ago
How much data does DigiQuatics use?
Will DigiQuatics use a lot of data on my cell phone plan?
Written by
Michael Pierce
Updated over a week ago
My organization does not allow employees to use their cell phones. What can I do?
Staff using cell phones or mobile devices on site.
Written by
Michael Pierce
Updated over a week ago
Do I have access to my data during the off-season?
Written by
Michael Pierce
Updated over a week ago
How long does implementation take?
Is it time consuming or challenging to implement DigiQuatics?
Written by
Michael Pierce
Updated over a week ago
Technology
Is there an app for DigiQuatics?
Is there an iOS or Android app for DigiQuatics that I can download to my mobile or tablet device.
Written by
Michael Pierce
Updated over a week ago
