DigiQuatics utilizes email to send many different reports and documents when requested, such as Schedules, Employee Lists, and other records. These can sometimes take several minutes to arrive depending on the size of the document and how much data must be processed, but typically they arrive within a matter of minutes.
First, if you are trying to log in and reset your password (and not receiving this particular email), the most common issues are typically as follows:
Your admin/supervisor entered an email different that the one you're using to log in (or entered your email with a typo!), or...
Your admin/supervisor has made your profile inactive (which is a separate topic).
But if you are not receiving standard emails (such as your notifications or other admin reports) as expected, here are a few tips that may be helpful in resolving this issue.
Check your DigiQuatics Notifications page to ensure that you do not currently have any of the emails, texts or notifications that you are requesting disabled.
Check your Spam, Social, and Promotions folders to ensure the email has not been filed in an unexpected place.
Add [email protected] and [email protected] to your trusted email or 'safe sender' list on your email service provider to ensure the emails are not being blocked by your service provider.
Mark messages from "digiquatics.com" as "Not Spam".
Whitelist "digiquatics.com" and "mg.digiquatics.com" in your email provider's settings.
Whitelist the DigiQuatics mail server Internet Protocol (IP) address 159.135.234.155.
Ask your server administrator to whitelist the above domains and IP address on the company / organization email server.
If all else fails, a good solution may be to simply try a different email address. We understand that this is not convenient, but some email providers (such as Yahoo) can act more aggressively in filtering out emails from businesses to the point where they are completely blocked. This is not common but does happen occasionally.
If you mistyped your email address when signing up for your account, simply login to DigiQuatics to update it on your My Profile page.
If you have tried all of the above and you are still not receiving emails please contact us at [email protected] or via the chat bubble on our site.