In Fall 2024, we released DigiChat selectively to any customer that previously signed up (reach out via the chat if you would like to test drive this module!) in order to get some feedback from DigiQuatics Admin.
Differing from our Messaging Module (which is a one-way outbound messaging system), DigiChat is a two-way group chat feature available for location and position groups, as well as customized lists of employees (one on one direct messages or team/group messages):
Key Features
DigiChat appears in the Employees menu, which will be highlighted (currently with a red dot) when there is a new message; push notifications are available for anyone included in a chat (chat members) on our mobile app.
Read Receipts! 🤩 Need to make sure your staff saw your post about the updated employee handbook? How about that URL to your new Custom Form required for all staff? Send a link to the My Schedule page to remind your staff to check their upcoming shifts. Read receipts are the best way took make sure ALL staff have eyes on what is most important... and for you to see who among them just aren't seeing it.
DigiChats are now managed by all Admin - this means non-admin staff cannot create chats. All admin can see which Admin user created a chat, and can join any chat or remove themselves (so they only get notifications for preferred chats).
To use DigiChat, Non-Admin must be granted access to the module first in order to be available for employee chats and access DigiChat (under their profile "Access" box). For all location and position chat types, any employees with access to those locations and assigned those positions via their profile will be added the the chat. Admin have access to DigiChat by default.
Tip: To set DigiChat access in bulk, do an employee export for all staff or specific employees, and in the spreadsheet set the column to "Y" for DigiChat, then save and import. (For details on how to do this in mass, visit this help article).
Next Updates:
Planned updates to DigiChat will include...
Admin options for each chat to disable replies (temporarily shutting a chat down)
Allowing staff deletion of messages/editing messages sent
As of April 2025, Admin can archive chats (and also restore them) and filter on our web app for archived chats when needed.
The following tutorial is now outdated. Stay tuned for an updated tutorial coming in May 2025!
Known Issues
There is currently a programming gap where, for all position chat types, a chat will be created for your entire account (e.g. if Lifeguards are selected, that will include ALL employees with that position across the account). An update to correct this by adding an additional option to specify if the admin wants to create a position chat for ALL locations or just ONE location (and thus limit a position chat to just one location) is underway.
There may be an issue on our web app where you will not see the "dot" notification for new messages/unread chats. If you experience this on our web app (run on your phone's browser for example) please report this to our team via intercom support (lower right of your screen on most pages).
